Satisfaction Guarantee – Portrait Moods

At Portrait Moods, we take pride in the quality and craftsmanship of our jewelry. Each piece is designed to empower and elevate your self-expression. We stand by our commitment to excellence, ensuring your complete satisfaction with every purchase. If you're not fully satisfied, we’re here to make it right.

Refund Policy

✅ We offer full refunds if the product is not as described or does not meet expectations.
✅ Refund requests must be made within 14 days of receiving the product.
✅ Items must be unused, unworn, and in original packaging to qualify for a refund.
✅ Refunds will be processed back to the original payment method after inspection.
📦 Customers are responsible for return shipping costs unless the item is defective.

How to Request a Refund

To initiate a refund, please email support@portraitmoods.com with the following details:

🔹 Order Number
🔹 Reason for the refund request
🔹 Photos (if applicable) to support the claim

Our Commitment to You

We are dedicated to delivering luxury, quality, and authenticity with every purchase. If you have any concerns, our customer support team is available to assist you. Your satisfaction is our priority.

📧 Email:
General Inquiries & Customer Support: support@portraitmoods.com

📞 Phone Support:
UAE Contact Number: +971 585528891
🕘 Available: 9 AM – 7 PM (UAE Time), 7 days a week

Thank you for choosing Portrait Moods—where jewelry becomes your statement, your power, and your portrait. 💫✨